Refund policy

Returns and refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Once your return has been approved, you have a further 14 days to send the item back.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with any tags attached and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at info@bearjewellery.com and include your order number. If your return is accepted, we’ll provide instructions on where to send your package.

Unless the item is faulty, damaged or incorrect, you’ll be responsible for the cost of return postage. We recommend using a tracked delivery service, as we cannot be responsible for returns that are lost in transit. Items sent back without first requesting a return may not be accepted.

You can contact us at info@bearjewellery.com with any questions about returns.

Damages and issues

Please inspect your order when you receive it and contact us as soon as possible if the item is faulty, damaged or incorrect. We’ll assess the issue and work with you to resolve it.

If the item is faulty, damaged or incorrect, we’ll cover the reasonable return postage cost where appropriate.

Non-returnable items

We cannot accept change-of-mind returns on personalised, customised or made-to-order items. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Exchanges

The fastest way to receive a different item is to return the item you have. Once the return is accepted, you can make a separate purchase for the replacement item.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 14 days of us receiving the returned item, or receiving evidence that it has been sent back. Where required, we’ll also refund the cost of standard delivery. If you selected a more expensive delivery option, the additional delivery cost will not be refunded.

Please remember that your bank or card provider may need additional time to process and display the refund.

If 14 days have passed since we received your return, please contact us at info@bearjewellery.com

Nothing in this policy affects your statutory consumer rights.